Frequently Asked Questions
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We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.
At Simply Spotless Cleaning, we know that pets are a part of the family! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy. Unfortunately, we can not handle any pet feces.
We make every attempt to send the same cleaning crew, however we may have to switch personnel in the event of an illness or vacation. If we send a substitute, you can be assured that we are sending a skilled, trained technician and there is always a supervisor in the home. The crew carries specific instructions about what we do in your home and the work is checked by the supervisor.
A: We accept cash, check or credit card. We ask for payment on the day of service. Cash or check may be left on the counter for our cleaning crew leader to pick up. In the event of a returned check, we reserve the right to assess a $30 fee.
Absolutely! Our teams of expert house cleaners bring everything needed to get your home sparkling!
Prices vary on the type of services you request. You have a choice of one time cleaning or cleaning on a regular basis. One time cleaning will be charged by the hour. If you set up cleaning on a weekly, bi-weekly or monthly basis, you will be charged a flat rate, which you will be provided with after the initial cleaning. Additional tasks that are not listed in the checklist will be an additional charge. Please, make sure to let the office know in advance if you would like to schedule add-ons as we try to maintain a schedule to best serve our clients.
Yes, we charge a non-refundable $50 deposit that will be applied to your first cleaning. If you cancel your cleaning, the deposit will be forfeited.
No, as long as you have a way to let us in when you are not home. However, if it makes you feel more comfortable, we welcome you to stay! All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.
We offer flexible one-time services, move in/out, periodic cleanings and/or regular, ongoing maintenance services. The choice is yours!
We require 48 hours notice for reschedule or cancellations. There will be a $50.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week.
YES! If you refer us to your friends and they sign up for service, we will send you a $50 gift card!
No! We are a local family run company.
Tailored Cleaning Solutions for a Pristine, Safe, and Healthy Space
Expert Cleaning Professionals Using Cutting-Edge Technology
Our team of cleaning specialists is expertly trained and utilizes advanced cleaning and disinfecting technologies. These proprietary systems effectively reduce dust, bacteria, and other harmful agents, ensuring a cleaner and healthier environment.
Maximize Efficiency and Reduce Costs
By outsourcing your cleaning needs, you can streamline your expenses and cut cleaning times by approximately 30%. This approach not only saves money but also guarantees a thoroughly clean and disinfected space.
Customized Cleaning on Your Terms
We take the time to understand your home or facility's specific needs and develop a tailored cleaning and disinfecting plan that aligns perfectly with your requirements. Our services are flexible, allowing you to choose the timing and frequency that best fits your schedule and needs.
Happy Customers Are Our Thing!
